Refund and Cancellation Policy

Thank you for using http://elisakits.in ("the Website"). This Refund Policy explains the terms and conditions for refunds related to services or products purchased through this ecommerce platform.

The products sold on http://elisakits.in are specially ordered for the user and product being diagnostics test kits are temperature sensitive and need special storage care & packing and are not eligible for any type of refund at all.

Cancellation Policy: User can choose to cancel the order within 1 hour after placing the order. Beyond this time orders shall be non-cancellable.

Refund Eligibility: The products are specialized product(s) made/ ordered / imported especially for the buyer or the user and delivery time varies from brand to brand & product to product. In case the website is unable to provide/deliver the ordered product(s) by you even after completion of 90 days, then the user may choose to ask for the refund. 

Refund Process: To request a refund for services rendered or products purchased by the user on this website, please contact our customer support team, providing details and reasons for the refund request. We may require additional information, such as proof of purchase or documentation to process your request or any other information to consider the eligibility for the refund. In case the request falls under refund eligibility criteria, then request shall be further processed, otherwise shall be rejected in full.

Refund Criteria: Refunds, if approved by us, will be processed using the original payment method used for the purchase. The time taken after the approval of the refund request following the requisite criteria may vary and depend on the mode of transfer of payment that user may have asked.

Deduction of Charges: Refunds will be subject to deduction of logistics, Transportation & delivery charges, in case incurred by the website irrespective of the issues / circumstances under which refund is approved.

Policy Changes: The Company reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the updated policy on the Website. It is assumed and considered that each & every time before placing the order for the any product or services, user has seen and read the return & refund policy terms for that specific product(s) or service(s) before placing the order.

Contact Information: For any inquiries or to initiate a refund request, please contact our customer support team at care@elisakits.in